PRIVACY AND SECURITY
Is my credit card information secure when I order from lifestylehealth.co.za?
Lifestyle Health is a Secure Site, which means your confidential information is also protected. We want you to feel confident and comfortable that your purchase is transacted with the utmost security. We employ the Internet’s strongest security technologies, Secure Sockets Layer (SSL). The transactions are protected by the highest levels of encryption available to ensure security and privacy. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on lifestylehealth.co.za’s secure server. It cannot be read in transit.
If I don’t want to give my credit card information on line, are there other ways to order?
Other ways to place your order include Zapper payment, or placing an order over the phone by calling Lifestyle Health on +27 032 946 0441 in which case we can arrange EFT payment.
What ways can I search for a product on your site?
- Use our Search Engine to find a specific product
- Use our browsing tool to help you narrow down your search by product, brand name, category or health concern. The menu will direct you towards the product you are looking for.
Which brand/product range is right for me?
Everyone’s preferences and requirements are different. The brand that you use is your own preference. We only stock product ranges that we believe in. If you need further advice please contact us on our Whatsapp chat line or call 032 946 0441.
Are the Supplement Facts or Nutrition Information available for each product?
The majority of the products on our website have detailed Nutrition Information, Product Descriptions and more available.
ORDERS, SHIPPING AND PAYMENT
I want to order a product but you do not seem to stock it. Is there a way that you can start stocking it?
We would absolutely love to hear your recommendations and requests for products. Click on the Contact Us page and fill in your details. Your request will be sent to our purchasing department for review and potential ordering.
What is the guarantee on products that I buy from your site?
Every item we offer reflects our commitment to giving you the best quality, value and service. If you are not satisfied with your purchase for any reason, return the unused produce with a copy of your invoice within 7 days of your purchase for a prompt refund. The cost of the shipping will be on your account.
I’ve just placed an order, but want to add additional product/s, is this possible?
It is possible to add further products to your order, but this will need to be processed as a separate sale. Please contact us via our Whatsapp Line or on 032 946 0441 to discuss further.
I’ve just placed an order but would like to remove items or cancel, is this possible?
Yes, you may remove items or cancel your order prior to it being processed. Please contact us immediately after your order so that we can assist you with this.
I’ve just placed an order but would like to change my delivery address, is this possible?
Yes, this is possible, please contact our customer service team prior to your order being shipped by either using our Whatsapp Chat or calling 032 946 0441.
What currency are your prices in?
Our product prices are in South African Rands (ZAR).
How often do prices on the website change?
Our prices and products are subject to availability and may change without notice. The Lifestyle Health store is not responsible for typographical errors or misprints.
RETURNS OR DAMAGED PRODUCTS
What is your return policy?
Our products come with a 7 day guarantee. Should you wish to return your products please notify our customer service so that we can issue you with a returns number and a return address. Shipping will be on your account. Once we have received the goods we will examine them to confirm that they are in an unopened condition and then we will refund you the value of the product(s).
I received my order but an item is missing. What should I do?
We do our best to ensure that 100% of the orders are complete and perfect. If you are missing an item please contact us as soon as possible so that we can rectify the situation.
My order arrived but contains a damaged product. What should I do?
Please give us a call or contact us by e-mail. Please be sure to include your order or invoice number in the e-mail, and explain the situation. Examples of damaged items are broken glass, cracked plastic bottles, safety seal removed or torn off, and bottles leaking. Dented bottles or packages are most often not considered damaged because this does not take away from the safety or potency of the product inside.